Wedding Hire Terms & Conditions

Hollybush Garden Centre & Aquaria Trading as Hollybush Nurseries Ltd

General Terms and Conditions of Hire:

By making a booking and paying a deposit to Hollybush Nurseries Ltd you are agreeing to be legally bound by all the terms and conditions here-under.

1) All equipment remains the property of Hollybush Nurseries Ltd.

2) During the period of hire, The Hirer (person named on contract) shall be solely responsible for
the hired goods and insuring the goods if they feel necessary.

3) Hollybush Nurseries Ltd shall not be responsible for injury or damage to persons, buildings or property howsoever sustained arising from our goods under hire.

4) The contract for the hire of the goods is between Hollybush Nurseries Ltd and the hirer, not the venue unless goods are being hired directly by the venue. It is the hirer’s responsibility to ensure that the venue is clearly instructed so that the terms and conditions are met. Hollybush Nurseries Ltd approximately will charge the Hirer for any costs due to terms and conditions being broken. It is then the responsibility of the Hirer to reclaim any costs from the venue or third party if the venue or third party was at fault.

5) We will not be held responsible for any circumstances that may occur to prevent us from carrying out this contract . If this should happen you will be notified and refunded in full. Compensation will not be due and under no circumstances will the owner’s liability exceed the invoice value of hired goods.

6) All orders must be received by Hollybush Nurseries Ltd no later than one month prior to your required hire date. If information is received later than this date we retain the right to use available stock and designs to fit the information we have on file for you.

7) Changes to orders within one month of your event date will be subject to availability.

8) Terms and conditions are subject to change by Hollybush Nurseries Ltd at any time. It is the hirer’s responsibility to check these terms and conditions on our website for any updates or changes.

Deposits, Payments & Cancellation:

1) A 50% Deposit of each item is required to secure our services and products. Your order is not secure until we have received cleared payment of the deposit. If payment is being made by cheque your booking will only be secured once cleared payment has been received.

2) The final balance is due one month prior to your set up or dispatch date. If you fail to pay your balance by the required date, we reserve the right to cancel your order.

3) Cancellation by the hirer will result in the forfeit of the deposit and any monies paid. This applies to complete orders and individual items on your order.

4) Full Balance will be due for cancellation by the hirer of any events within one month of the event date.

5) Changes in numbers can be accepted up to one month prior to your date. Final numbers and order details must be confirmed no later than one month prior to set up or dispatch date. Any changes at all including changes to set up and collection times after this stage will be subject to availability and will incur a £25 + vat administration fee.

6) A £50 or 10% Refundable Security Deposit, whichever is greater, is payable in addition to the hire charges on all bookings to cover used stock. Security deposit will be returned 14 days after the event when we make sure the product is back in good condition.

Damaged & Missing Items

1) All products are counted and checked by Hollybush Nurseries Ltd at time set up. In the event of shortages and damages that may be overseen by Hollybush Nurseries Ltd, the Hirer shall notify Hollybush Nurseries Ltd within 24 hours of delivery. If the Hirer fails to do this, The Goods will be deemed to be delivered in correct condition.

2) Charges will be made for any damaged goods. This includes but not limited to; goods that have been dragged on the floor, ground in earth or grass stains, burns, holes, rips, tears, candle wax, grease or deep staining.

3) Only non drip, smoke free, non toxic or LED candles should be used with the candelabras. Changes will be made for any candelabra returned damaged, dented, permanently tarnished or heavily covered in melted wax.

4) Shortages and damages to hired goods will be charged at full replacement value plus VAT and delivery to Hollybush Nurseries Ltd. No substitute item will be accepted by Hollybush Nurseries Ltd.

5) Hollybush Nurseries Ltd will inform the Hirer within 14 days, in writing of any damages or missing items on the order. The hirer has 7 days from the date of notification to return any missing goods. After 7 days Hollybush Nurseries Ltd will deem any goods not received back as missing and charge at full replacement cost plus VAT and delivery to Hollybush Nurseries Ltd. Any charges will be deducted from the refundable security deposit or where value exceeds the refundable security deposit an invoice will be issued to the hirer.

6) Additional courier charges or additional journeys for attempted re-collection will be charged at full mileage plus time.

7) Damaged goods remain the property of Hollybush Nurseries Ltd.

8) Invoice will be due for payment within 14 days. Failure to make payment will incur a £25 + vat late payment fee. Invoices still not settled within 30 days of issue will be sent to an external debt collection agency with fees of £150 +being added to the account to cover costs.

Delivery, Set up & Collection

1) Goods must be ready for collection at the agreed location at the correct date and time. A charge is made for an aborted delivery/collection by the courier and/or Hollybush Nurseries Ltd where the venue/hirer/customer is at fault.

2) DIY Orders: Goods must be packed in the boxes they were delivered in. If there is more than one box, the items should be divided equally between the boxes to stay within specific Courier weight limits. Charges made by Courier for incorrect weights will be deducted from the Security Deposit.