Department: Plant Area

Hours of work & contract:
Full time contract up to 40 hours per week over seven days, to include weekends, late nights and Bank Holidays.

Job Summary:
To ensure effective day-to-day running of the department to maximise profit and minimise costs. Providing a professional, friendly and efficient service to the centre’s customers. Providing advice, assistance and direction to staff to ensure company standards are met (ie. compliance to company policies, ‘best practice’, and current legislation.

Essential Skills, Experience and Qualifications
• Excellent oral communication skills and a confident communicator to all staff and customers. Ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments.
• Excellent interpersonal and customer facing skills, able to empathise, maintain professionalism, display patience and politeness within a sometimes pressurised environment.
• A conscientious, flexible and ‘can do’ working style. Confidence to deal with difficult situations and to know when appropriate to seek guidance from line manager.
• Proven drive and enthusiasm for retail sales with a desire to update product knowledge and skill set where required.
• Strong security awareness and understanding of the vulnerability of stock within a retail environment.
• Good attention to detail and ability to recognise the benefits of effective merchandising.
• Good team working skills and ability to work with minimal supervision.
• Provide effective staff supervision.

Desirable Skills, Experience and Qualifications:
• Take responsibility for Department ensuring it is maintained safely, securely and in line with company ‘best practice’. Merchandise product efficiently and effectively in order to maximise sales.
• Managing and motivating the team to increase sales and efficiency.
• Ensure senior managers are aware of staffing shortfalls, issues and strong performance.
• Resolving health and safety; and security issues.
• Update colleagues on business performance, new initiatives and other pertinent issues.
• To provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible.
• To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working.
• Deliver customer service in line with ‘best practice’. Ensure compliance to relevant policies.
• Ensure that customer enquiries, complaints are dealt with quickly and effectively.
• Provide assistance to customers should an incident occur, seeking guidance in line with company policies.
• Responsible for their own ordering of products and making sure that we are well stocked.
• Responsible for organizing staff and delegating duties.
• Give any staff training that is needed throughout departments.
• Making sure the tills are manned and run efficiently, and sorting any problems with card machines out.

Main Duties & responsibilities:
• To provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
• To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
• Deliver customer service in line with ‘best practice’. Ensure compliance to relevant policies.
• Provide point of contact for customer enquiries, dealing with these through to a successful outcome.
• Provide assistance to customers should an incident occur, seeking guidance in line with company policies.
• Take responsibility for own product area, ensure this and product is maintained safely, securely and in line with company ‘best practice’. Merchandise product efficiently and effectively in order to maximise sales

Other Duties & responsibilities:
Any other duties deemed necessary as and when required

For an application, please contact: Steve Hallett (jobs@hollybush-garden.com) Please state which job you are applying for.